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Contact Centre Team Leader

  • Region:
    Northampton
  • Team:
    Contact Centre
  • Working Hours:
    Three Week rotating shift pattern
  • Location:
    Swan Valley - Northampton
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Our Story

From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 60 stores across the UK and impressive global growth. The White Company also has concessions in selected Nordstrom stores in the US, and a highly successful online business.

Our Role and why you’ll be brilliant at it

You will be leading the team in providing suitable written and verbal responses to any negative feedback left online, written or through voice.

Your Customer Experience Team are the first point of contact for our customers complaints and responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity and resolving issues first time whilst keeping business needs a priority. 

Ideally, you will have at least 12 months experience of leading a team in a multi-channel, inbound contact centre and will have managed an adapted approach to your team working hybridlike from work/home.

Reasonable working knowledge of how resource planning works and the effects to the contact centre would be highly advantageous.

We work with PRIDE; our company values every day - You will assist customers, resourcefully identifying their needs at the same time, optimising sales and maintaining customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks.

What we offer you for going the extra mile every day

  • 50% discount on our products and access to our Seasonal Sample Sales
  • 23 days holiday rising to 25 during service and the option to buy additional
  • A Volunteer Day with a charity of your choice
  • In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually
  • Automatic enrolment into the Group Personal Pension scheme
  • Following successful probationary completion, you’ll be covered by our life assurance plan
  • Social - Christmas party/social events throughout the year

 
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Location
Swan Valley - Northampton
Cobb Drive, Swan Valley, Northampton, United Kingdom, NN4 9BB
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