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Product Specialist - Fragrance

  • Region:
    London
  • Team:
    London Area
  • Working Hours:
    40 hrs- Fully Flex
  • Closing Date:
    30 September 2018
  • Location:
    Marylebone High Street
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Over the past 24 years, The White Company has expanded into a multi-channel retailer, serving our customers through mail-order, the web and in stores. We've achieved this growth through our passion for our products and our obsession in providing a fantastic shopping experience for our customers.

We are looking for an experienced Product Specialist to join us, you will be responsible for delivering sales and excellent customer service, building brand loyalty and maximizing sales through your passion, enthusiasm and commitment to the brand.

Customer Service Excellence

  • Embraces every opportunity to ensure the customer has an enjoyable shopping experience and exceptional, personal customer service
  • Builds relationships with customers which engages them and encourages brand loyalty
  • Is totally dedicated to customer satisfaction and strives to find the best solution for the customer every time
  • Able to adapt own personal style to meet a range of customers needs
  • Applies the ‘Advise & Surprise’ techniques and principles at all times 

Product Knowledge

  • Works enthusiastically to build on their wealth of product knowledge, with particular focus on home and furniture
  • Creates opportunities to share this product knowledge with customers in a manner that will appeal to their life style and help them to make the right buying decisions
  • Continually strives to keep up to date with all seasonal product updates, with a particular focus on fragrance
  • Actively seeks to acquire product information from relevant business experts and shares knowledge with the store team and the wider retail team as appropriate
  • Works with the store management team to organise and deliver product training sessions in order to cascade own knowledge and expertise with the team for the benefit of further improving customer service and sales

 

 


 
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Location
Marylebone High Street
112-114 Marylebone High Street , London, United Kingdom, W1U 4SA
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