Senior Social Media Manager

  • Region:
  • Team:
  • Location:
    London - Television Centre

Our Story

From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 60 stores across the UK and impressive global growth. The White Company also has concessions in selected Nordstrom stores in the US, and a highly successful online business.

Our Role

A good foundation is in place for our significant growth ambitions – product quality, brand strength, active customer base and trading performance. Social is a critical element of our growth strategy in terms of reaching and engaging with new and existing customers.

This role will define our Social and Influencer strategies, lead the team that delivers, manages and analyses the activity.  You’ll be part of a broader Customer function, getting to work collaboratively with CRM, Performance, Editorial, PR, Digital CX and Contact Centre teams to create and manage the end-to-end customer experience.

We use Social to reach and engage new and existing customers each and every day. Social is our always on broadcast channel, but it is also how we have a two-way dialog with our customers.

What you’ll be doing

The Senior Social Media Manager will;

  • Manage the Paid, Organic and Influencer strategies for UK, US and ROW markets across existing social channels as well as driving innovation on new channels.
  • Lead the team to develop, execute and analyse social strategies
  • Work collaboratively with Brand, CRM, Editorial, PR and Digital CX teams to plan and execute campaigns. Ensuring alignment of campaign objectives and execution
  • Create rich, engaging content for our social channels with both an in-house team and external creative agencies
  • Manage the social channel communities alongside the Customer Service team
  • Build and maintain relationships with Influencers across the UK and US.
  • Manage Paid Social and Influencer Agencies.

Please Read the attached Job Description for more detail on skills & knowledge required and responsibilities in the role 


What we’ll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

  • Discount -Up to 50% discount (dependant on contract type)
  • Holiday – 25 days rising to 28 with length of service
  • Holiday Buy – opportunity to buy up to an additional 5 days holiday
  • Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle
  • Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
  • Bonus - In addition to our competitive salaries, all our permanent employees are entitled to join a discretionary bonus scheme.
  • Pension Scheme
  • Life Assurance
  • Private Healthcare

Additional Benefits

  • Fruit basket daily
  • Tea and coffee provided
  • Working from Home - option to work from home on Mondays and Fridays
  • Social - Christmas party/social events throughout the year
  • Seasonal Sample Sales
  • Volunteer Day - with a charity of your choice
  • Great Location - Close to transport links - overground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms

Close map
London - Television Centre
2 Television Centre, Wood Lane, White City, London, United Kingdom, W12 7RJ
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