DC Training Manager (6 Months FTC)

  • Region:
  • Team:
    People Team
  • Location:
    Swan Valley - Northampton

Our Story

From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 60 stores across the UK and impressive global growth. The White Company also has concessions in selected Nordstrom stores in the US, and a highly successful online business.

Our Role

This is a new role within our People Team, reporting to the Learning and Development Manager and is responsible for establishing our approach to technical skills development within the DC. It will be responsible for both the design and delivery of training interventions focused on developing the broad technical skills of all DC colleagues.

The role will expected to identify and develop training champions to support with coaching and delivery and establish and maintain a proficient standard across all DC operatives across all shift patterns.

Another key focus is to forge and build strong relationships with Senior and First level Line Management with a focus on people development, enabling us to create and develop a culture in which everyone has the opportunity to realise their potential. In addition to ensure our managers develop behaviors to establish a culture of coaching across the DC.

Duties and Responsibilities  (Please refer to full Job Description for all Duties and Responsibilities) 

  • In conjunction with the L&D Manager, develop a learning strategy for success in peak and beyond, that develops and maintains a high standard of technical competence of all colleagues within the DC (both agency and perm)
  • Understand the TWC brand and interpret it, ensuring it runs through every piece of training material, communication and initiative - ensuring relevance and appropriateness to deliver defined learning objectives
  • Oversee the delivery of all technical skills training with the DC (mainly delivered by training champions)
  • Develop a system for evaluating the success of technical skills training within the DC to maximize transfer of learning and maintain the highest standards of proficiency. 
  • Manage key stakeholders across the Distribution Centre


Skills & Experience

  • Distribution Centre Experience
  • Training design Skills
  • Experienced Delivery of Training
  • CIPD or similar qualifications desirable
  • Experienced Coach
  • An understanding of the training cycle
  • Project Management Skills
  • Dynamic approach to workload
  • Stakeholder Management
  • Planning and Organisational Skills
  • Line Manager Experience
  • Office 365 experience
  • Experience in working with 3rd parties (Consultants/Partnerships)
  • Working at Pace
  • Solution Provider & Problem Solver


What will make you brilliant at this role

  • A passion for our brand and for helping people realise their potential
  • An honest, open and transparent way of working
  • A love of seeing people succeed
  • A desire to build incredible relationships with our people at all levels
  • Experience in designing and delivering inspirational L&D interventions
  • A genuinely positive way of managing external relationships with outsource partners
  • A way of working which encourages all those around you to think collectively and share success.
  • Experience in managing people and a desire to set a high standard in people management.
  • Experience in managing projects – from concept to delivery.
  • Being great with systems – Office 365 but it would be a definite advantage to have the ability to quickly grasp new and innovative solutions.
  • A love of retail and an understanding of how to design and implement a training plan across remote locations.
  • Always wanting to create something special and influence others to do the same.

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Swan Valley - Northampton
Cobb Drive, Swan Valley, Northampton, United Kingdom, NN4 9BB
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