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Contact Centre

Every connection matters

We strive for excellent customer service and a shopping experience that is second to none. Our Contact Centre team is courteous, knowledgeable, efficient, helpful, friendly and dedicated to making every customer feel welcome and valued.


Our customer service advisors know how important it is that customer feel listened to. They are passionate customer service experts, making sure every customer feels welcome and valued.


Team leaders & management

Our contact centre team leaders and management teams work closely to lead our customer service advisors, ensuring we deliver a customer experience that is ‘second to none’ championing customer first across all channels. They proactively review the market, customer demands and business needs to provide recommendations to enhance our customer’s journey.


Support roles

Our support teams are dedicated to providing efficient and effective support to our teams enabling them to offer a smooth and outstanding customer service. Optimising the overall performance and capability in our contact centre.


What we're looking for

In our busy Contact Centre, we look for people who are passionate about offering impeccable service to customers and colleagues and love hearing from people who use their initiative to solve problems. We look for team members who think creatively to find solutions for our customers and are comfortable thinking on their feet in a fast-paced environment.

The determination and energy our team bring to customer service is something truly special. Our success comes from the way in which we pull together to deliver an exceptional customer experience and I feel fortunate to be part of such an incredible team.

Contact Centre Performance Coach

To help our customers, you need to think outside the box and not always follow the rules. In the Contact Centre, we call problem-solving ‘turning a frown upside down' – and this is the best part of the job. We support each other as a team so that we can really help not just our customers, but each other.

Customer Service Advisor
© The White Company 2021