We strive for excellent customer service and a shopping experience that is second to none. Our Contact Centre team is courteous, knowledgeable, efficient, helpful, friendly and dedicated to making every customer feel welcome and valued.
CSA
Our customer service advisors know how important it is that customer feel listened to. They are passionate customer service experts, making sure every customer feels welcome and valued.
Team leaders & management
Our contact centre team leaders and management teams work closely to lead our customer service advisors, ensuring we deliver a customer experience that is ‘second to none’ championing customer first across all channels. They proactively review the market, customer demands and business needs to provide recommendations to enhance our customer’s journey.
Support roles
Our support teams are dedicated to providing efficient and effective support to our teams enabling them to offer a smooth and outstanding customer service. Optimising the overall performance and capability in our contact centre.
What we're looking for
In our busy Contact Centre, we look for people who are passionate about offering impeccable service to customers and colleagues and love hearing from people who use their initiative to solve problems. We look for team members who think creatively to find solutions for our customers and are comfortable thinking on their feet in a fast-paced environment.